Frequently Asked Questions
Discover everything you need to know about our precision timepieces and services.
What defines the movement of a Grand Seiko watch?
Grand Seiko movements are renowned for their precision and craftsmanship, featuring three distinct types: the high-accuracy Quartz, the traditional Mechanical, and the innovative Spring Drive which combines the best of both worlds.
How long does shipping take for online orders?
We offer complimentary insured shipping on all orders. Standard delivery typically takes 3-5 business days, while expedited options are available at checkout for faster arrival.
What is your return policy for timepieces?
We accept returns within 14 days of delivery, provided the watch is in its original, unworn condition with all protective films, tags, and documentation intact.
Do Grand Seiko watches come with a warranty?
Yes, every Grand Seiko watch purchased through our official store comes with a 5-year international warranty covering any manufacturing defects from the date of purchase.
How often should I service my Grand Seiko?
To ensure lifelong precision and water resistance, we recommend a professional inspection and service every three to four years at an authorized Grand Seiko Service Center.
Are the watches water-resistant?
Most Grand Seiko models offer water resistance ranging from 3 bar to 20 bar. Please refer to your specific model's technical specifications for exact depth ratings and usage guidelines.